Shipping Policy

Last updated: November 3, 2026

Thank you for shopping with kicksown. This Shipping Policy explains how orders placed through kicksown.store (the "Site") are processed, shipped, tracked, and delivered.

By placing an order with us, you agree to the terms described in this Shipping Policy.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be extended during:

• Black Friday and Cyber Monday;
• Christmas and New Year;
• Major promotional events;
• Periods of unusually high order volume;
• Payment or security verification.

Shipping transit times begin after the order has been processed and handed over to the carrier.

2. Shipping Origin

Orders are shipped from 25D Hamlet Road, London, England SE19 2AP, United Kingdom.

3. Shipping Methods and Fees

The shipping methods below are the methods configured for checkout. Fees are charged in USD and apply to the destinations currently enabled for this store.

Shipping Method	When it applies	Shipping Cost
Economy Shipping	Order total is $100.00 or less	$13.99 USD
Economy Shipping	Order total is $100.01 or more	Free
Express Shipping	Available at any order total	$19.99 USD

The shipping choices and the charge for your address are shown at checkout before you pay.

Checkout does not assign a named carrier to these methods. The carrier shown on your tracking information is the carrier handling that shipment.

Transit times vary by destination and carrier. Any delivery time is an estimate and is not guaranteed. Estimates do not include the 1–2 business day order processing period.

4. Shipping Confirmation and Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking number and tracking information.

Tracking information may take approximately 24–72 hours to update after the package has been transferred to the shipping carrier.

A tracking number that temporarily shows no movement does not necessarily mean that the package has not been shipped.

5. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is split into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different days.

Customers will not normally be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

6. International Customs

International shipments may be subject to customs inspection and import processing in the destination country.

Customs procedures may occasionally result in additional delivery time that is outside the direct control of kicksown or the shipping carrier.

Depending on the destination country, shipments may also be subject to:

• Import duties;
• Local taxes;
• Customs fees;
• Brokerage charges;
• Product-specific import requirements.

Unless expressly stated otherwise at checkout, customers are responsible for any duties, taxes, or customs charges imposed by local authorities.

7. Customs Holds and Inspections

In some cases, packages may be inspected, delayed, held, returned, or otherwise affected by customs authorities.

If your package experiences an unusual customs delay, please contact our customer service team. We will review the available tracking information and work with the shipping provider to determine the appropriate next step.

Customs decisions are made by government authorities and are generally outside our direct control.

8. Import Restrictions

Some footwear styles, materials, or related products may be subject to different import requirements depending on the destination country.

Customers are responsible for ensuring that the products ordered may legally be imported, possessed, and used in their country or region.

We cannot guarantee that customs authorities in every country will permit every product to enter the destination.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Recipient name;
• Street address;
• Apartment or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number.

If you notice an address error after submitting an order, please contact us immediately.

We cannot guarantee that shipping information can be changed once the order has entered fulfillment or has been shipped.

10. Failed Delivery Attempts

Some carriers may require the recipient to be present for delivery or may leave instructions regarding redelivery or collection.

Customers are responsible for monitoring carrier notifications and responding to delivery requests when necessary.

Packages returned because they were refused, unclaimed, or not collected may be subject to additional shipping fees where permitted by applicable law.

11. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location;
• Check with household members;
• Check with neighbors;
• Check with building reception or mailroom staff;
• Review any carrier delivery photo or notes;
• Contact the local delivery carrier.

If you still cannot locate the package, please contact us with your order number and tracking information. We will assist you in reviewing the delivery records.

12. Lost Packages

If tracking information suggests that a package may have been lost in transit, please contact us.

We may open an investigation with the shipping carrier before determining whether a replacement, refund, or other resolution is appropriate.

Carrier investigations may require additional processing time.

13. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number;
• Photos of the package;
• Photos of the damaged product;
• A photo of the shipping label if available.

Please keep the original packaging until the issue has been reviewed.

14. Shipping Delays

Shipping delays may occasionally occur due to circumstances outside our reasonable control, including:

• Severe weather;
• Carrier network disruptions;
• Customs inspection;
• Border delays;
• Natural disasters;
• Government actions;
• Public holidays;
• Transportation disruptions;
• Local emergencies.

We will make reasonable efforts to assist customers with delayed shipments, but carrier and customs delays cannot always be prevented.

15. Black Friday and Holiday Shipping

During major promotional periods such as Black Friday, Cyber Monday, Christmas, and New Year, order volumes may be significantly higher than normal.

Although we aim to maintain our normal 1–2 business day processing time, occasional processing or carrier delays may occur during peak periods.

We recommend placing time-sensitive orders as early as possible.

16. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order enters fulfillment.

Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

17. Returns

Returns are governed by our Return and Refund Policy.

Please contact customer service before returning a product so that we can provide the appropriate return instructions.

18. Contact Us

If you have questions regarding shipping, tracking, delivery, or your order, please contact:

kicksown
25D Hamlet Road
London
England
SE19 2AP
United Kingdom

Website: kicksown.store
Email: [email protected]